Can I buy online from the “Exclusives by Andreotti” collection?
Yes, but you should contact us through our contact us form specifying the items that you are interested in. We will get back to you with their price and stock availability along with their technical information.
Are your online transactions secure?
Yes, all our online transactions are encrypted and secure. We do not store your credit card details in our system.
Can I view past transactions?
Yes, you can view all your past transactions, through your customer account which will automatically be opened once you make a purchase from us.
General
Do you charge delivery?
No, we deliver to you free of change.
Where do you deliver?
We deliver to you in all parts of Cyprus that are under the control of the Republic of Cyprus.
In how many days do you deliver?
If you have chosen furniture from the collection which we keep in stock we deliver in 1-7 days based on your delivery area.
If you have ordered furniture which is out of stock, then delivery date varies according to the manufacturer’s delivery plan. For exact details please contact our offices on +357 25 721 128
What days and times do you deliver?
We deliver on weekdays, Monday to Friday from 9:00-15:45.
Do you install and assemble the furniture?
Yes, our professional team assembles and installs your furniture.
Do you charge for installation?
No, assembly and installation are free of charge.
Is your furniture guaranteed?
Most of our products have manufacturer’s guarantee.
In addition, Andreotti holds a tradition of more than 37 years in the furniture sector with a name and a reputation which forms a very strong guarantee.
We also provide an excellent and dependable after-sales service that has no expiry date therefore you are almost covered for life!
What if I have a problem with a piece after a couple of years?
No worries, just give as a call and our service team will visit you in order to help you solve the problem.
Where are your products made?
We select our suppliers very carefully. Most of our furniture comes mainly from Ilalian, Spanish and Portuguese factories.
Do you make special-made furniture?
Yes, we offer a range of collections that can be made in different sizes, colors etc. Please contact our offices for more information on +357 25 721 128
Can we order/change the color of wood, fabric or glass on furniture?
Yes, we can make most of the furniture suit your taste and color coordination.
Do the prices include VAT?
Yes, all our prices include VAT.
Will there be any extra charge on the final prices?
There will be no extra cost on the final price we give you.
What form of payment do you accept?
We accept the following forms of payment: cash, Visa, American Express and cheques.
Do you ship orders to other countries?
Shipping to other countries can be arranged at an additional cost. Shipping cost varies according to the country of destination. Our shipping department can give you a quote for international shipping.
Where is your showroom located?
Our biggest showroom with all products to suit everyone’s taste and budget is situated in Limassol, Agios Athanasios industrial area.
Where is the Exclusive by Andreotti Collection exhibited?
Our collection is exhibited in our new showroom located in the center of the main road of Agios Athanasios Avenue.
Here, at our new showroom “Exclusive by Andreotti" we present more exclusive collections and branded products with a superior customer service.
With our expansion we look forward to presenting more collections and adding services and products that exceed your expectations in every way.
Our Address is:
62, Agios Athanasios Avenue
4102 Limassol
Cyprus
Tel: +357 25315888
What days and times are your showrooms open?
We are open 6 days a week, from Monday to Saturday. In the summer period we are open on Mondays-Tuesdays-Thursdays-Fridays from 8:00-19:00, on Wednesdays from 8:00-15:00 and on Saturdays from 8:00-14:00. In the winter period we close at 18:30 instead of 19:00.
Do you offer any package deals?
Yes, we offer package deals with special discounts. To view these packages please visit the furniture package deals on our eshop.
Could you take our floor plans and have an interior designer work on it giving us solutions and idea
Yes, you can get help from our professionals free of charge. Create your own exclusive interior design according to your unique style and budget. Just provide us with your floor plans for tips and advice at (link….) or visit our showroom in Agios Athanasios industrial area for a private appointment with our interior designers.
Can I keep the loose decorative cushions on my sofa look as good as new?
Yes, the loose decorative cushions (the small cushions that you through/keep on top of your sofa) can stay very close to their original form as long as you are careful and avoid sitting on them or bending them as this could make them change shape or texture.
Are there any ways in order for me to keep my sofa in perfect condition?
Sofas are used on a daily basis and therefore get worn out with time and use.
All our models are designed to stay in perfect form, however, it is important for you to care for your sofa. For instance:
- Make sure you plump up the back and arm cushions on a regular basis.
- If the seat cushions are sliding forward you should place them back in their original position as this will avoid any kind of deformation.
Further down, through other questions, we offer some more tips on how to care for your sofa.
Is it safe to have my sofa exposed to direct sunlight?
Even though our sofas are made with fabrics that comply with the CE light endurance standards, any fabric that is exposed to direct sunlight may become pale with time. We therefore recommend you keep the sofas away from the direct sunlight if possible.
Can the covers of my sofa be washed in the washing machine?
In the Guarantee Certificate you will find the fabric from which your sofa is made. This will give you information such as whether it can be washed in the washing machine or be dry cleaned etc. It is, however, recommended that you prefer dry cleaning.
I noticed some marks and shades on the seats of my sofa, is this normal?
You may notice this as most fabrics that are used for sofas are made of chenille fibre that gives the fabric a softer texture and look. Marks may be developed in the chenille as time goes by.
Can the legs of the sofa cause any scratches on wooden floors?
The legs of the sofa do not have any sharp edges so no damage can be caused on a wooden floor through normal use. Some chairs even come with felt gliders (swivel armchairs). However, if the floor is delicate – made of wood or marble – it is recommended that felt gliders are fixed on the legs so that no marks are caused when the furniture is moved.
How can I clean furniture that is made of wood?
You can use a damp cloth. Cleaning products and chemicals should be avoided and spills should be wiped up immediately. If you want to know how to care for your piece of furniture have a look at the manufacturer's information that comes with it.
What type of finish can I expect on wood furniture?
We carry various wood-grain tones. Some pieces of furniture have a laminate or other type of protective finish. If you would like information about the finish for a particular item you can look on the item page.
